Frequently Asked Questions
Below are a few questions our staff are asked regularly that you might find helpful. If you have additional questions please feel free to reach out anytime.
1. What is an intake appointment, and what can I expect? An intake appointment is your first appointment here at Tenacity. This appointment is used to establish the patient's needs at this time as well as preliminary diagnoses. The therapist will review the intake questionnaire you completed before the appointment and ask any necessary follow-up questions. Intake appointments may be virtual or in-person, whichever is easier for the patient. The initial intake appointment will range from 30 to 53 minutes. The therapist will schedule sessions with you based on your schedule.
2. Will my intake therapist be my long-term therapist? We do our best to pair patients with the therapist best suited to their specific mental health needs. Sometimes this happens to be your intake therapist, and other times you may be moved to another therapist with more experience in your specific diagnosis and mental health needs.
3. Are appointments in person or virtual? Tenacity offers both virtual and in-person appointments. All in-person appointments are at 8 S. Michigan Avenue, Suite 1500, Chicago, IL, 60603.
4. How do I get to the offices? Enter the building at 8 S Michigan Ave (60603) and check in with the front desk. Then take the elevator up to the 15th floor. The office suite is 1500, on your right-hand side.
5. Can I request a specific Doctor? You can absolutely reach out to your preferred therapist and let them know you are interested in working with them. However, if that therapist does not have openings or another therapist is a better fit, they will suggest the best and most appropriate provider.
6. How often are therapy sessions? The therapist typically begins with and recommends once per week for new patients. If the intake therapist believes fewer or more frequent appointments are needed, they will discuss this with you.
7. How will I know how and when therapy will help me? Our therapists will work with you to understand your diagnosis(es) and the best course of treatment for your needs. Our therapists collaborate with their patients to co-create treatment plans.
8. What is the late cancellation or no-show policy? At Tenacity, we have a 24-hour cancellation policy. You can message your therapist anytime on our secure portal, Simple Practice. Failure to show up or cancel an appointment will result in a $50 fee.
9. What happens if I lose or change my insurance? If you lose or change insurance please reach out to Shahnaz Osso at shahnaz@ccbillingservices.com or at 402-610-3569 and she will work with you to update your insurance information or to establish low-cost payments so that you may continue treatment.
10. What if I can’t afford to pay anything and have lost medicaid? If you no longer qualify for medicaid due to a pay increase or change in assets you may be eligible for a program called Spend Down Medicaid. You can reach out to Shahnaz Osso for more information. If the spend down program does not work for your needs, we have partnered with the Agave Center for Health Justice to help provide free care for a select number of patients.